Field Service Management (FSM)
Software that runs the operational side of a service business — scheduling, dispatch, estimates, invoicing, and technician tracking in one system.
Field service management software coordinates the moving parts of a trades or home-services business: booking jobs, dispatching technicians, building estimates, capturing job notes, and invoicing. By centralizing scheduling and customer history, FSM platforms cut the friction between a lead coming in and a paid, completed job.
Good FSM connects to the front end of the business — capturing leads, triggering missed-call text-back, and tracking the install base for maintenance follow-up — so marketing and operations share one record. The payoff is fewer dropped jobs, faster dispatch, and the data needed to measure cost per lead against actual completed-job revenue.
Related terms